Field Engineer
Employment Info
JOB DETAILS
Requirements
- Certificate III or IV in Electronics / Radio Trades Certificate or relevant trade qualification (in communications, radio or electronics) or Certificate IV in Telecommunications Networks Technology ACMA Open Cabler License
- Minimum of three years in a radio communication service environment
- Understanding of RF principles and antenna system multi coupling
- Experience in the use of digital communications test equipment and interpret results such as modulation constellation or antenna sweep graphs
- Experience in APCO25, TrBo & TETRA Digital Radio Communications environment or equivalent (both Trunked and Conventional systems including Simulcast)
- Strong customer and team focus
- Australian citizen or eligible for citizenship
Responsibilities
- Oversight and maintenance of operational processes, disciplines and escalation of issues internally and externally as appropriate to ensure compliant customer service.
- Ensure that customers receive appropriate and timely reporting as required by the Contracts.
- Lead regular service reviews and other forums to ensure that operational services and issues are managed successfully.
- Ownership and resolution of operational issues including incident reports and follow up action items from system incidents, both internally and externally including conducting Customer briefings.
- Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
- Comply with Motorola Quality policies and practices.
- Interact with the Service Provision Team ensuring constant awareness of service provision issues including specific customer activities such as, special operations events, customer service sign offs and transition activity development.
- Good problem solving skills to handle the dissatisfied customers and decision making abilities to answer the critical client queries.
- Prepare a resource loading forecast for baseline support obligations that requires staff utilisation for staff capacity planning and business growth.
Desired Qualifications
- Associate Diploma in Electrical / Electronics or equivalent
- Experience in dispatch console systems, logging environments and other PMR systems (DMR etc)
- Understanding of IP networking principles
- Motorola digital network and subscriber product knowledg
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