Portfolio Account Specialist
Employment Info
JOB DETAILS
Requirements
- Experience in healthcare/pharma sales or a related field.
- Demonstrated growth mindset
- Strong external focus
- Ability to take smart, informed risks
- Proven commitment to integrity and compliant ways of working
Responsibilities
- Drive competitive sales growth by identifying and prioritising high-potential customers and stakeholders using data and insights.
- Deliver strong sales performance through the orchestration of positive, customer-centric experiences.
- Engage and build relationships through value-based conversations in-person and virtual to understand customer challenges, decision drivers, pain points, and opportunities.
- Personalise and orchestrate engagement journeys using customer preferences, relevant content, and multiple channels.
- Build sustained, collaborative partnerships with healthcare professionals on behalf of Novartis.
- Establish effective working relationships with key opinion leaders and medical influencers at territory level to improve the patient journey.
- Gather insights into customer priorities and business needs.
- Translate customer feedback into actions that create additional value and exceed expectations.
- Use available data sources to create, prioritize, and adapt territory, account, and interaction plans.
- Share insights with internal stakeholders to inform content, campaigns, and engagement plans.
- Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
- Act as a trusted partner—listen to learn, deepen relationships, and create value-add solutions in a compliant and ethical manner.
- Demonstrate honesty, transparency, and respect in all interactions.
- Speak up and do the right thing when faced with ethical dilemmas, in line with the Novartis Code of Ethics and Values and Behaviours.
- Report technical complaints, adverse events, and special case scenarios within 24 hours of receipt.
- Manage distribution of marketing samples (where applicable)
Desired Qualifications
- Established network with the target customer group
- Specific product/therapy area knowledge
- Account Management
- Commercial Excellence
- Communication Skills
- Compliance
- Conflict Management
- Cross-Functional Coordination
- Customer Insights
- Ethics
- Healthcare Sector
- Influencing Skills
- Negotiation Skills
- Selling Skills
- Technical Skills
Are you interested in this position?
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