AI Specialist Sales Lead
Employment Info
JOB DETAILS
Requirements
- Proven experience in a quota-carrying sales leadership role.
- Results-oriented with a track record of meeting or exceeding sales targets
- Exceptional communication, relationship building, and influencing skills – comfortable engaging C-level executives, cross-functional leadership teams, front-line sellers, and technical stakeholders
- Willingness to travel regionally as needed
Responsibilities
- Own regional AI sales targets; develop and deliver the regional strategy to meet and exceed quotas across diverse APAC territories.
- Collaborate with local Core Sales teams and country managers to tailor, execute, and optimize sales plans for both new and existing accounts.
- Proactively lead large, complex deal pursuits and strategic customer engagements, providing expertise and executive presence at all stages of the sales cycle.
- Build and nurture strong relationships with key customers and partners – understanding their challenges and aligning the Zendesk AI portfolio to their goals
- Champion a value-based, consultative approach to selling AI products that aligns to customer goals, industry-specific requirements, and emerging regional trends
- Oversee regional support of AI product trials, proofs of concepts (POCs), and customer success stories, demonstrating clear value and positive business impact.
- Collaborate closely with APAC GTM leadership, supporting them to drive greater growth and adoption of our AI portfolio through joint account planning, co-selling, pipeline and expansion plays
- Be a subject matter expert and evangelist for AI solutions – driving enablement, best-practice sharing, and continuous learning initiatives across the APAC sales organization
- Maximize AE participation in our AI targets, by providing ongoing education to regional AEs and go-to-market teams on product updates, AI market insights, and competitive dynamics
- Act as the principal point of contact for escalations, complex deal support, and cross-functional collaboration with Product, Sales, Marketing, and Customer Success teams
- Skilled collaborative leader, comfortable operating across and building long term relationships with frontline sales teams and regional Zendesk leadership
- Coach, mentor, and inspire a team of AI Sales Specialists and overlay sellers to excel in prospecting, opportunity creation, and executing winning AI sales plays
- Foster a high-performance, collaborative team culture—sharing success, celebrating diversity, and driving continuous improvement
- In-depth practical knowledge and understanding of the AI Agent portfolio, with an ability to build and present demo’s, tailored to each customers specific needs.
- In-depth knowledge of artificial intelligence technologies and their practical application to enhance both customer and agent experiences in contact centres.
Desired Qualifications
- Experience in Conversational AI solutions or the CX space is preferable
- Experience in an overlay sales/co-sell role is preferable
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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