Salesforce Business Analyst
Employment Info
JOB DETAILS
Requirements
- Independently run structured discovery sessions with business users to uncover key needs.
- Consistently produce clear, comprehensive requirement specifications with minimal rework.
- Use probing questions to surface unstated needs, pain points, and objectives, meticulously documenting decisions and rationale.
- Facilitate workshops across diverse projects and stakeholder levels, from end users to leadership.
- Anticipate gaps and conflicts during sessions, proactively reframing ambiguous scope in real-time.
- Consistently steer requirements toward standard Salesforce features, proactively identifying scope requiring heavy customization and proposing alternatives early.
- Demonstrate a strong understanding of core Salesforce platform capabilities, standard features, and declarative functionality to prevent unnecessary rework or custom-build traps.
- Create clear process flows using swimlanes within the context of Salesforce project delivery.
- Develop well-structured User Stories from business process flows, complete with clear acceptance criteria that guide design, build, and test scenarios.
- Design solutions-aware process flows, actively shaping optimal business processes, not just documenting existing ones.
- Work alongside Solution Architects, developers, and Project Managers in structured Salesforce project delivery to align on requirements, solutions, and project constraints.
- Proactively track open items, actively participate in development syncs, and flag requirement gaps identified during the build phase, driving them to closure.
- Support system testing by meticulously mapping test cases back to user stories, ensuring delivered solutions align with requirements.
- Proactively manage requirement-to-build traceability without needing to be prompted.
- Reduce Solution Architect involvement by independently resolving ambiguity directly with the development team.
- Prepare comprehensive UAT scenarios and test scripts based on user stories.
- Expertly support customers during UAT, providing answers and capturing feedback effectively.
- Document UAT outcomes and track issues with sufficient context for the development team.
- Own UAT end-to-end, including facilitating sign-off with multiple stakeholders.
- Design strategic UAT approaches for complex, multi-phase implementations.
- Successfully run discovery workshops for 2-3 projects, producing clear business process flows, user stories, and high-level solution documents with minimal Solution Architect rework.
- Begin developing a foundational working knowledge of the Siteracker platform and one specific industry vertical.
- Actively contribute to UAT coordination, accurately triaging defects, and validating data migration for an ongoing project.
- Independently own the coordination of User Acceptance Testing for multiple projects, from scenario design to defect triage and customer sign-off.
- Deepen your expertise in the Siteracker platform and expand your understanding to a second industry vertical, applying this knowledge to guide requirement discussions.
- Proactively identify and address potential requirement gaps during the development phase, significantly reducing reliance on Solution Architects for ambiguity resolution.
- Become a trusted expert in driving discovery and requirements across high-impact projects, consistently delivering artifacts that accelerate delivery and adoption.
- Demonstrate clear growth towards Solution Architecture, leveraging your deep platform knowledge and complex infrastructure domain experience to influence solution design and manage trade-offs effectively.
- Establish yourself as a key player in ensuring solution success, significantly reducing technical debt and increasing project velocity through your precise requirements and robust UAT strategies.
Responsibilities
- You will specialize in the crucial discovery work currently performed by Solution Architects, owning the “what and why” behind project requirements.
- Collaborating closely, you’ll ensure seamless alignment with Solution Architects who define the “how,” and Project Managers who manage the “when and who.”
- Your strategic input will directly reduce dependency on Solution Architects, ensuring that customer needs are precisely captured and clearly articulated from inception through to delivery.
- You will guide critical requirements through their lifecycle, bridging the gap between business objectives and technical solutions, and fostering clear communication across all stakeholders to drive successful project delivery.
- Within 90 Days, You will: Successfully run discovery workshops for 2-3 projects, producing clear business process flows, user stories, and high-level solution documents with minimal Solution Architect rework.
- Within 180 Days, You will: Independently own the coordination of User Acceptance Testing for multiple projects, from scenario design to defect triage and customer sign-off.
- Within 365 Days, You will: Become a trusted expert in driving discovery and requirements across high-impact projects, consistently delivering artifacts that accelerate delivery and adoption.
Are you interested in this position?
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