Account Director-Corporate
Employment Info
JOB DETAILS
Requirements
- Minimum of 5 years in an account management or equivalent, account director or customer success role, or 5 years at a principal consultant level in similar professional services environment or other agreed relevant experience.
- Advanced communication skills – ability to communicate through verbal and written communication skills, including negotiation and influencing skills. Public speaking skills are highly advantageous
- Results orientated and driven by core financial and customer metrics. Experience in building complex responses to tenders or statements of work and delivering enterprise services against core contract terms.
- Demonstrated commitment to values and culture led / people-first organisations and organisational diversity.
- Strong and well-developed people leadership experience and skill including exposure to common leadership and development frameworks including the support of performance management activities.
- Ability to objectively review complex customer problems and make high quality data based and financially sound decisions and incorporation of customer impact analysis to strategy, planning and delivery, including as required contractual change requests (CR)
- Ability to manage complex multi-stakeholder environments.
- Strategic thinking, planning and creative problem-solving skills.
- Demonstrate proactive planning and organisation skills.
- Ability to thrive under pressure and in a fluid, ambiguous and culturally diverse environment.
- Experience in service delivery management and delivery of complex, medium-budget (up to $10M) customer programs of work.
- Demonstrated ability to build both in-person and virtual networks within the broader industry, staying abreast of industry and general market trends and understanding how changes within Testing and Quality Engineering can address challenges within our customers businesses.
- Ability to represent the business in local business development, trade and industry.
Responsibilities
- Take ownership of building industry specific networks, internally and externally.
- Attend network events and identify new contacts regularly. Actively manage stakeholder maps within Altify
- Professionally manage your pipeline daily within Salesforce – adding new opportunities weekly and updating opportunities daily (new information, key actions, lessons)
- Ensure your pipeline velocity is focused on, constantly driving opportunities and ensuring that opportunities do not stall
- Support focus on a balanced pipeline growth activity to add new opportunities to your pipeline across the full financial year, reporting on current quarter, quarter 1 and quarter 2
- Support the drive of a profitable pipeline mix by ensuring your pipeline is well balanced across technical testing, quality engineering, business agility, right shoring and digital.
Desired Qualifications
- None
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