Account Manager
Employment Info
JOB DETAILS
Requirements
- Minimum of 2-3 years of Account Management and/or Customer Success Management experience working in SaaS directly with customers
- Experience in event management, event technology, or the events industry is essential
- Proven customer management skills
- A successful history of expanding and growing accounts
- Proven ability to develop and manage pipeline and forecasting
- Skilled at negotiating business terms and contracts
- A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills
- Ability to develop trusted relationships with customers and internal teams
- Ability to independently organize, prioritize, and take action
- Experience with CRMs, preferably Salesforce and other tools
- Empathy, Honesty, and Transparency
- Ability to gracefully work through challenges of a fast-paced, fast-growing startup
- Experience working within a remote team – distributed
Responsibilities
- Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts
- Identify and successfully close renewals and expansion opportunities within your accounts
- Achieve or exceed monthly and quarterly targets
- Establish productive, professional relationships with key players in your assigned customer accounts
- Drive engagement, high participation, and increase feature adoption across accounts
- Leverage knowledge of Swoogo to advise on best practices around product usage with end users
- Ensure swift resolution of account issues by leveraging resources from cross-functional teams, mainly Support and Product
- Be responsible for having a deep understanding of clients’ needs, their overall goals, and how Swoogo can be part of their solutions
- Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more
- Represent the voice of the customer to provide actionable customer feedback to our product team
- Proactively assess, clarify, and validate customer needs on an ongoing basis
Desired Qualifications
- Previous registration technology experience
- Formal training on solution-based selling methods
- Experience with a Customer Health Tool, preferably Gainsight
- Experience working in event tech and events in general is a major plus
- Previous experience with an annual subscription sales model
- Knowledge of Integrations and APIs
- Exposure to working with Mobile Apps
Are you interested in this position?
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