JOB  SUMMARY

The Role

In this role, you’ll build meaningful partnerships with clients, understanding their unique needs, crafting tailored solutions, and advocating for them within  our client HUB You’ll become a creative problem-solver, finding ways to a

What You’ll Do

• Own, retain, and grow a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools.
• Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
• Build trusted relationships with your top merchants, while maintaining consultative connections across your wider portfolio.
• Drive expansion through product adoption, upselling, and value-based recommendations.
• Balance proactive outreach, retention activities, and growth opportunities through strong organisation and time management.
• Collaborate with cross-functional teams (Sales, Product, Support) to deliver solutions tailored to each merchant.
• Own clear outcome-based growth and retention goals for your portfolio, ensuring merchants see real results from your partnership.

What You Bring

• 3+ years of experience in account management, sales, or consultative roles.
• A consultative, customer-first mindset with proven ability to advocate for client needs, backed by a genuine passion for helping SMBs succeed.
• Strong organisational and time management skills — ability to juggle high-volume outreach with meaningful follow-up.
• Excellent communication skills — engaging in conversation and able to simplify complex ideas.
• Commercial acumen and curiosity — you understand small business drivers and how Square can accelerate their success.
• A growth mindset and builder’s mentality — eager to experiment, learn, and create better ways of working.
• A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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