Associate Manager
Employment Info
JOB DETAILS
Requirements
- Knowledge of the Red Hat product portfolio and value proposition.
- Experience in supporting the sales cycle, collaborating with account teams, and scoping complex consulting engagements.
- Experience overseeing multiple projects, managing escalations, and working with resource management teams to drive delivery quality.
- Proven ability to manage, mentor, and grow technical talent in a high-performing environment.
- Communication skills with the ability to influence internal stakeholders and build trusted advisor relationships with clients.
- Candidates should be based in one of these Australian capital cities: Adelaide, Brisbane, Canberra, Melbourne, Perth, or Sydney.
- The candidate must be an Australian citizen.
Responsibilities
- Participate in the scoping, definition, and commercial structuring of Red Hat’s Professional Services solutions, partnering with Sales and Pre-Sales teams to align offerings with client business outcomes.
- Support the execution of account plans and actively participate in sales cadence meetings to identify new business opportunities.
- Support customer meetings for strategic engagements to articulate the value of the Red Hat Services engagement model.
- Support the weekly forecasting of bookings and revenue, and participate in monitoring project costs, subcontractor expenses, and overall margin.
- Support the end-to-end proposal approval workflow, including reviewing Statements of Work, preparing project estimates, and facilitating internal approvals, high-risk reviews, and term or scope extensions.
- Participate in quarterly and yearly strategic business planning, including assessing skills coverage and headcount requirements.
- Provide direct management and mentorship to a team of consultants, facilitating 1:1s, performance discussions, and quarterly connections.
- Participate in the development and implementation of team enablement plans and ongoing professional development cadences.
- Manage the end-to-end employment lifecycle, including recruitment support, promotion administration, and remuneration planning.
- Support the coordination of governance meetings for strategic engagements and assist in tracking project status and managing escalations.
- Participate in Partner with the Resource Management activities to assist in project staffing, scheduling, and partner/subcontractor engagement.
- Build interpersonal relationships across Red Hat departments and act as a trusted advisor to support the successful delivery of customer outcomes.
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