Full Time Posted 3 weeks ago

Closes: November 2, 2026

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JOB DETAILS

Requirements

At least 10 years of experience in customer success, sales engineering, revenue enablement, or a related customer-facing function within enterprise software or cloud technology.
At least 3 years in a people leadership or senior individual contributor role, with demonstrated influence across cross-functional teams.
A proven track record of engaging with strategic or enterprise accounts at the executive and champion level.
Experience building or executing account-level education, adoption, or enablement programs tied to measurable business outcomes.
Strong commercial acumen, including the ability to connect learning investment to consumption, retention, or expansion metrics.
Fluency in APJ business culture and enterprise sales dynamics, with the ability to be based in or relocate to Singapore or Sydney.
Excellent executive communication and executive presence, including comfort presenting to C-suite and vice president-level stakeholders internally and externally.

Responsibilities

Own the education relationship for a defined set of top or strategic accounts.
Develop account-level learning plans in partnership with account teams and ensure customers derive measurable value from training.
Partner with the go-to-market team and relevant stakeholders on deals where education is a differentiator or objection, providing scoping and solutioning support.
Synthesise patterns from customer interactions, including customisation requests, instruction breakdowns, and repeat support themes, and provide actionable intelligence to curriculum owners regularly.
Flag education-adjacent signals indicating upsell or expansion opportunities, such as high support volume in a product area or requests for out-of-scope feature training.
Champion education as part of the core account strategy and position it as Snowflake’s consumption insurance policy rather than a transactional add-on.
Bridge regional delivery teams and the sales, customer success, and sales engineering organisations, ensuring account teams understand available education resources and when to engage.

Desired Qualifications

Experience at a data platform, cloud infrastructure, or analytics company, including familiarity with Snowflake’s product ecosystem.
Background spanning both pre-sales and post-sales motions, with the ability to navigate deal cycles and long-term account health.
Familiarity with consumption-based or usage-driven revenue models and the customer behaviours that drive them.
Experience partnering with or inside a global enablement or learning and development organisation.
Existing relationships within the APJ enterprise data or cloud ecosystem, including customers, systems integrators, or partner networks.
Proficiency in analysing education and account health data to build a business case or prioritisation framework.