Customer Engagement Specialist
Employment Info
JOB DETAILS
Requirements
- Experience in inside sales, customer service, or account management (B2B preferred).
- Strong communication skills—written, verbal, and virtual.
- Proven ability to build and maintain customer relationships.
- Comfortable with digital tools and sales platforms.
- Self-motivated, organized, and able to manage multiple priorities.
- Ability to work independently and as part of a collaborative team.
Responsibilities
- Customer Enquiries: Manage and respond to all incoming customer enquiries for your assigned portfolio, ensuring prompt and professional resolution.
- Customer Retention: Build strong relationships with institutional clients, proactively communicating to drive retention and satisfaction.
- Replenishment Orders: Assist customers with replenishment orders, ensuring continuity of supply and service.
- New Solution Sales: Identify and pursue opportunities for new solution sales within your customer base.
- Digital Sales Campaigns: Support and execute digital sales campaigns as required throughout the secondment period.
- Reporting: Track and report on key metrics, including customer retention rates, sales performance, and campaign outcomes.
- Team Collaboration: Work closely with the Institutional Sales Lead and team members to share best practices and contribute to continuous improvement.
Desired Qualifications
- Previous experience managing a customer portfolio is highly regarded.
- Willingness to participate in digital sales campaigns and adapt to new technologies.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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