Customer Experience Lead – Fintech
Employment Info
JOB DETAILS
Our client is seeking a Customer Support professional in Brisbane to deliver exceptional service across various channels. This role involves engaging customers through phone and live chat, supporting onboarding processes, and ensuring positive outcomes.
Ideal candidates have experience in customer service within the fintech sector, possess strong communication and problem-solving skills, and demonstrate a proactive approach. Employees enjoy a hybrid working model, unlimited fee-free trading, and numerous perks including career growth opportunities.
Qualifications
- Previous experience in customer service, preferably in fintech or cryptocurrency.
- Confidence handling high volumes of customer interactions.
- Ability to troubleshoot issues and remain calm under pressure.
Responsibilities
- Deliver exceptional customer support across omnichannel platforms.
- Engage with customers through outbound calls and onboarding support.
- Document customer interactions accurately in CRM systems.
Skills
Customer service experience
Strong communication skills
Problem-solving skills
Attention to detail
Team collaboration
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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