Digital Platforms Industry Lead
Employment Info
JOB DETAILS
Requirements
- Experience in the digital platforms sector (e.g. social media, search engines and instant messaging services), ideally in a regulatory, compliance, fraud prevention, or consumer protection role.
- Strong understanding of technologies and capabilities of digital platforms
- Understanding of platform advertising systems (e.g. paid social, search ads, sponsored content) and how they may be exploited for scam activity
- Knowledge of user authentication, identity verification processes and account-level risks controls used by digital platforms
- Knowledge of Australian regulatory frameworks relevant to digital platforms, including legislation (e.g. Online Safety Act) and relevant industry codes (e.g. Australian Online Scams Code).
- Familiarity with common scammer exploitation techniques (e.g. generative AI content, deepfakes, automated account creation, bot activity and phishing infrastructure).
- Strong analytical and problem-solving skills, with the ability to interpret technical information and translate it into practical advice.
- Excellent communication skills, including the ability to convey complex technical concepts to non-technical audiences.
Responsibilities
- Provide expert advice on digital platform infrastructure, systems and regulatory frameworks, helping the Scams EDR Program Team (and others) navigate the complexities of scam‑related complaints.
- Lead the design, development and rollout of all digital‑platform components within the Scams EDR Program, shaping how AFCA supports consumers and industry.
- Partner with legal, policy, technology and operational teams — as well as external stakeholders — to ensure digital‑platform risks, opportunities and insights are fully integrated into the SPF (Scams Prevention Framework) and program design.
- Drive the creation of high‑quality guidance, training materials and internal knowledge resources that strengthen organisational capability in digital platforms and scams.
- Stay ahead of changes in regulation, standards and industry practice, bringing proactive insights that influence AFCA’s approach.
- Lead and support engagement with digital platform providers, industry bodies and regulators (including the ACCC), representing AFCA with confidence and credibility.
- Contribute to risk assessments and mitigation strategies to address digital‑platform vulnerabilities within the Scams Prevention Framework.
- Represent AFCA in cross‑sector working groups, forums and consultations, helping shape national conversations on scam prevention.
- Provide technical expertise to training, public education and awareness initiatives focused on digital‑platform scam vectors.
- Champion AFCA’s role in building community awareness and reducing scam vulnerability through targeted education campaigns.
- Undertake other key activities required to implement the Scams Prevention Framework and establish effective dispute‑resolution arrangements.
Desired Qualifications
- Experience in trust & safety operations, platform integrity, content policy enforcement or digital risk management within large-scale platforms is highly desirable.
- Comfort navigating complex cross-sector environments involving regulators, industry bodies and consumer groups is highly desirable
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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