Dynamics CRM Support Engineer
Employment Info
JOB DETAILS
Requirements
- Australian citizenship is required and the candidate must be able to obtain security clearance for the role.
- The role is based in Tarndanya – Adelaide, Australia.
Responsibilities
- Resolve client requests promptly according to agreed delivery timelines and monitor all channels (Email, ITSM tickets, phone).
- Maintain accurate documentation, including technical processes and support materials for client platforms.
- Assist Service Delivery Manager with operational reporting, issue escalation, and preparation for client meetings.
- Manage incidents effectively, including investigations to prevent recurrence and availability for on-call duties (up to 2 weeks/month).
- Support business development by contributing to proposals and pitch decks for prospective clients.
Desired Qualifications
- D365 Field Services and/or Sales and/or Customer Service and/or Finance & Operation
- Power Platform
- Microsoft Azure
- Microsoft Dynamics Certification(s)
- Microsoft Power Platform Certification(s)
- Working knowledge of relational databases and data migration concepts is preferred
- Microsoft Dynamics CE integration to other technical solutions and DevOps methodologies (understanding)
- Ideally, you’ll also have skills and attributes: D365 Field Services and/or Sales and/or Customer Service etc (already listed)
- D365 CE development and configuration experience is required (listed under skills)
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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