JOB  SUMMARY

About The Role

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with internal departments to assist in the mitigation of fraud
• Proactively analyse transactional data to identify fraud trends and risks.

Qualifications

Essential

• Previous experience providing customer support.
• Understanding of the key current and emerging financial crime risks and impacts
• An understanding of or a high-level interest in the key principles of financial crime management
• Availability to work ~38 hours per week on a rotating 7 day roster

Highly Desirable

• Previous experience working in a Customer Support environment
• Sound knowledge of card related product (credit / debit cards, proprietary cards)
• Experience with Card Fraud Detection tools

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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