Global Key Account Director
Employment Info
JOB DETAILS
Requirements
- 10+ years of commercial leadership experience, with a proven track record managing massive-scale enterprise portfolios ($100M+ value), complex retail networks, or fast-moving digital marketplaces
- Demonstrated mastery in high-stakes contract design, complex financial modeling, game-theory strategy, and managing executive-level relationships
- Deep familiarity with the mechanics of franchise-led corporate structures, integrated supply chains, and large-scale retail operations; prior QSR, delivery platform, or modern retail enterprise experience is highly regarded
- Strong comfort level collaborating with Engineering and Product organizations; an understanding of how API integrations, POS infrastructure, and data-sharing impact consumer-facing conversion
- Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field; an MBA or equivalent advanced degree is highly preferred
Responsibilities
- Commercial Architecture & P&L Ownership: Strategic Growth & P&L: Assume full accountability for the portfolio’s Gross Bookings (GB), marketplace take-rates, and overall margin health to achieve ambitious annual growth targets
- High-Stakes Negotiations: Design, negotiate, and execute multi-year Master Services Agreements (MSAs) and joint business plans that maximize mutual profitability with C-suite level stakeholders
- Joint Financial Ecosystems: Manage multi-million-dollar co-marketing investments and joint corporate funds, ensuring clear ROI tracking and capital deployment
- Franchisee Governance & Operational Excellence: Dual-Layer Stakeholder Alignment: Navigate the complex political and operational landscape of Quick Service Restaurants (QSRs), balancing corporate C-suite objectives with independent Franchisee Associations and Regional Councils
- Operational Interventions: Lead collaborative operational initiatives to optimize store-level execution, directly influencing metrics such as order pacing, preparation times, courier wait times, and cancellation rates across thousands of locations
- Influence Without Direct Authority: Establish trusted-advisor status with independent franchise owners to drive platform compliance, localized operational improvements, and marketing participation
- Technical Integration & Product Innovation: Technical Ecosystem Integration: Partner with internal Product and Engineering teams and merchant IT leads to deploy, stabilize, and scale deep point-of-sale (POS) middleware and custom API connections
- Frictionless Commerce: Eliminate technical blockages down to the individual store level, ensuring high menu uptime, reliable kitchen routing, and rapid order injection
- Bespoke Feature Deployment: Drive the co-development of delivery innovations (e.g., tailored bundling, loyalty integrations, or white-label fulfillment options)
- Cross-Functional Leadership: Internal Mobilization: Galvanize and steer a matrixed, dedicated team spanning Legal, Policy, Marketplace Operations, Product, and Regional Marketing to execute against partner roadmaps
- Global Collaboration: Coordinate with global account leads and international markets to standardize best practices, scale product playbooks, and maintain global account continuity
Desired Qualifications
- MBA or equivalent advanced degree
- Prior QSR, delivery platform, or modern retail enterprise experience is highly regarded
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