JOB  DETAILS

The Opportunity
You will play a critical role in shaping the operational maturity of the business by:

• Leading and mentoring leaders across Credit, CX, Processing and Operations
• Building scalable operational processes and workforce planning capability
• Driving automation initiatives to reduce manual intervention and improve turnaround times
• Improving operational efficiency and cost-to-serve while maintaining exceptional customer outcomes
• Partnering closely with Product and Engineering to prioritise operationally impactful initiatives
• Translating operational insights into product and process improvements
• Balancing customer empathy with strong credit and risk management disciplines
• Supporting continued growth across both B2C and B2B customer segments

Success Will Be Measured Across:

• Growth
• Supporting continued revenue and transaction expansion
• Driving efficiency
• Driving improvements across automation, utilisation, churn and operational performance
• Happiness
• Maintaining high team engagement, customer satisfaction and partner advocacy

About You
You are a commercially minded operational leader who thrives in fast-moving, founder-led environments.
You bring

• Deep expertise leading operational teams within fintech, SaaS, payments or similarly high-growth environments
• Experience leading medium-sized operational functions and developing high-performing leaders
• Strong commercial acumen with exposure to P&L ownership or operational cost management
• Demonstrated success improving operational scalability through systems, automation and process optimisation
• Experience working cross-functionally with Product and Technology teams
• A pragmatic, adaptable and hands-on leadership style
• A genuine passion for building strong cultures and high-performing teams

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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