Full Time Posted 16 hours ago

Closes: June 23, 2026

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JOB DETAILS

Requirements

Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies.
Strong technical skills in computer science, information technology, artificial intelligence, or related fields, gained through university programs, up-skilling boot camps, certificate programs, or military experience.
Demonstrated project experience applying technical troubleshooting, documentation, analytical, and problem-solving skills, showcasing the ability to diagnose and resolve complex issues.
Understand fundamental concepts of network communication and configuration.
Motivation to engage in self-directed learning on new technologies.
Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals.
Effective communication (written and verbal), active listening and presentation skills.
Ability to work independently and collaboratively with internal teams and external customers.
Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus.
Australian government security clearance is required for this role.

Responsibilities

Respond to customer inquiries and requests, following established procedures.
Document customer interactions and track issue resolution progress in designated systems.
Escalate complex technical issues to senior team members for guidance and resolution.
Participate in internal training programs to develop product knowledge and technical skills.
Perform customer onboarding and account maintenance tasks with the assistance of senior team members.
Proactively identify and document known solutions for common technical challenges.
Contribute to the creation and maintenance of knowledge base articles and support documentation.
Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers.
Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.
Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.