Key Account Manager
Employment Info
JOB DETAILS
Requirements
- Bachelor’s degree in Microbiology, Life Sciences, or a related field.
- Advanced degree preferred.
- Minimum of 5 years of experience in sales or account management within the microbiology, clinical, pharmaceutical and applied markets.
- Proven track record of managing key accounts and achieving sales targets.
- Strong understanding of microbiology products and applications.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel as required.
Responsibilities
- Develop and maintain strong relationships with key accounts across clinical, pharmaceutical, and applied markets.
- Serve as the primary point of contact for key accounts, addressing their needs and ensuring customer satisfaction.
- Develop and implement strategic account plans to achieve sales targets and business objectives.
- Identify and pursue new business opportunities within existing key accounts and potential new clients.
- Conduct regular meetings with key accounts to review performance, address concerns, and identify opportunities for growth.
- Collaborate with the strategic partnerships team to develop and execute sales strategies and campaigns.
- Stay up-to-date with industry trends, market developments, and competitor activities (Market and Product Knowledge).
- Maintain a deep understanding of the company’s microbiology products and services (Market and Product Knowledge).
- Provide technical support and product training to key accounts as needed (Market and Product Knowledge).
- Work closely with internal teams, including marketing, product development, and customer support, to ensure a seamless customer experience (Collaboration and Communication).
- Communicate customer feedback and market insights to relevant departments to drive product and service improvements (Collaboration and Communication).
- Prepare and present regular reports on account performance, sales activities, and market trends (Collaboration and Communication).
- Utilize CRM tools to manage and track customer interactions, sales activities, and account information (Customer Relationship Management).
- Ensure accurate and timely documentation of all account-related activities and communications (Customer Relationship Management).
Desired Qualifications
- Advanced degree preferred.
Are you interested in this position?
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