Project Manager Customer Success Onboarding
Employment Info
JOB DETAILS
Requirements
- 2-5 years of experience in a project management or operational role
- Proven ability to manage high volume of activity effectively in a matrix resource environment
- Demonstrated proficiency with Excel and PowerPoint
- Ability to engage cross-functionally to drive a first class and smooth project delivery experience for the client
- Accountability and ownership, proactively managing customer needs and ensuring commitments are delivered with high quality and attention to detail
- Experience with CRM Systems (Salesforce, FinancialForce, NetSuite, a plus but not required)
- Fundamental understanding of project management methodology
- Strong communication skills and team-driven focus; ability to act independently as well as collaboratively with customers, peers, partners, and managers
- Bachelor’s degree or equivalent experience
- Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success
Responsibilities
- Manage a sizeable portfolio of higher tier clients and complex projects
- Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project/onboarding closeout
- Manage engagement fulfilment to align with timeline, budget and resource requirements
- Manage resources to the appropriate mix of billable project or directed, objective-based activity
- Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology
- Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts
- Work to support and continuously improve the project automation modules within our CRM
- Hold Customer Success Onboarding peers and team members accountable to methodology and PSO best practices
- Actively participate in execution of Customer Success Onboarding team and personal quarterly goals
- Contribute new ideas and/or process improvements to improve Customer Success Onboarding efficiency and customer experience
- Assist to support and drive internal initiatives across the Customer Success Onboarding Team and cross-functionally across the organization
Desired Qualifications
- Knowledge and/or interest in understanding of technical concepts
- Experience in Information Security
- Knowledge of and an appreciation for Rapid7 solutions and products
- Experience working in a services organization within a software company
- Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)
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