JOB  DETAILS

Your Role

Reporting to the National Claims Manager, you will assess liability, negotiate with third parties and insurers, and resolve disputes, while delivering a strong and consistent customer experience throughout the claims lifecycle.

Your key responsibilities will include (but are not limited to):

• Assessing liability across a range of claim types, including single vehicle incidents, multi-vehicle accidents, theft claims and third-party matters.
• Managing disputed claims and supporting the National Claims Manager with escalated or complex claims matters.
• Responding to and managing AFIA complaints and other external dispute resolution matters within required timeframes.
• Assisting with tribunal-related matters, including preparation of evidence, submissions, and attendance where required.
• Providing claims guidance and support to Branch Managers, Fleet Controllers and operational stakeholders to improve claims quality, liability outcomes and recovery performance.
• Assisting with fraud identification and investigation activities.
• Preparing and contributing to regional claims and recovery reporting to support business performance and decision-making.

Your Skills

• Experience in motor claims, rental vehicle claims, or general insurance claims handling.
• Demonstrated ability to assess liability, investigate claims, and resolve disputes in a customer-focused environment.
• Strong negotiation skills, with the ability to manage disputes and influence outcomes.
• Ability to manage a high-volume workload in a fast-paced environment.
• Strong time management and organisational skills, with high attention to detail.
• Confidence handling phone-based conversations, including challenging situations.
• Clear and professional communication skills with a customer-focused approach.
• Strong problem-solving ability and sound decision-making skills.
• Ability to work independently and contribute to a team environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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