Sales Development Representative Inbound
Employment Info
JOB DETAILS
Requirements
- Able to work in a hybrid environment, coming into the office three days per week.
Responsibilities
- Become an expert in Vanta’s value proposition and product to confidently engage with prospective customers across inbound channels.
- Own Vanta’s live chat experience across APJ by responding to prospective customers, qualifying opportunities, and delivering a high-quality first interaction with our brand.
- Partner closely with Marketing to continuously improve live chat performance, conversion rates, and the overall visitor experience through testing and experimentation.
- Support expansion into new markets by testing inbound engagement strategies, refining qualification approaches, and providing feedback that informs go-to-market decisions.
- Identify high-potential opportunities, qualify customer needs, and route prospects to the appropriate sales team members.
- Maintaining accurate records of customer interactions, insights, and outcomes in Salesforce and other sales tools.
- Share customer feedback and market insights with Sales, Marketing, and Product teams to help improve messaging, campaigns, and customer experience.
Desired Qualifications
- Previous customer-facing experience is a plus, but not required.
- Interested in using data, experimentation, and AI to improve how you work and deliver better outcomes.
- Open to using AI to amplify their skills and strengthen their work – demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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