Salesforce Technical Lead
Employment Info
JOB DETAILS
Requirements
- Salesforce platform expertise with proven experience as a Technical Lead, Solution Architect, or senior Salesforce developer
- Demonstrated experience operating as a hybrid Tech Lead/Scrum Master, running agile ceremonies and protecting team delivery capacity
- Practical experience building Proof of Concepts and de-risking complex integrations (Salesforce, MuleSoft, or similar middleware)
- Strong understanding of configuration-first, low-code/no-code design principles and when custom engineering is genuinely warranted
- Excellent coaching and mentoring skills, with the ability to unblock and upskill developers, MuleSoft engineers, and Business Analysts
- Strong stakeholder management skills, with the ability to work collaboratively alongside a Service Product Leader while clearly respecting scope boundaries
- Commercial awareness, with experience auditing platform licences/entitlements and identifying value optimisation opportunities
- Excellent communication and facilitation skills, with a delivery-focused, solutions-oriented mindset
Responsibilities
- Operate as a hybrid Tech Lead and Scrum Master, owning and running the Daily Standup as the team’s delivery control point, ensuring blockers, dependencies, decisions, and next actions are visible every day
- Balance sprint execution, facilitation, and impediment removal with hands-on technical leadership – building Proof of Concepts, de-risking complex Salesforce, MuleSoft, Agentic AI, voice, and NICE integration patterns, and pairing with developers to debug difficult issues
- Unblock and align MuleSoft developers during sprints by defining and enforcing API contracts and data handshakes between Salesforce and MuleSoft, keeping both development streams synchronised
- Lead technical delivery for the Service PDO across the IMG region, supporting the post-sales customer lifecycle, call centre operations, dealership service processes, booking flows, and case management
- Support delivery of cutting-edge Agentic and AI-enabled service solutions, including Salesforce voice assistants, AI booking agents, Service Cloud Voice, Agentforce capabilities, and NICE integrations
- Actively participate in the Design Authority, championing a low-code/no-code approach and ensuring declarative Salesforce capabilities are fully considered before custom code is introduced
- Enforce strong peer review, clear technical standards, and maintainable solution patterns across Salesforce and MuleSoft delivery to prevent poor-quality code or configuration reaching production
- Proactively audit existing Salesforce capabilities and entitlements to maximise value from current licences and provide informed recommendations on strategic new purchases where there’s a clear business case
- Coach and unblock Salesforce Developers, MuleSoft Developers, and Business Analysts through pairing, design walkthroughs, and delivery-focused mentoring
- Partner with Business Analysts before sprint planning to ensure user stories meet the Definition of Ready, improving sprint predictability and reducing rework
Desired Qualifications
- Familiarity with Agentic AI and voice-enabled service solutions (e.g., Service Cloud Voice, Agentforce, NICE) is highly regarded
Are you interested in this position?
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