Territory Account Manager
Employment Info
JOB DETAILS
Requirements
- Full working rights in Australia; sponsorship not available
- Account management experience or ability to manage B2B accounts or a territory; proven ability to keep and grow relationships, identify opportunities and maintain a call rhythm and tidy CRM
- Strong customer focus and curiosity; ability to understand how each customer’s supply chain operates and to add value aligned with customer priorities
- Commercial and practical mindset; comfortable leading rate reviews and negotiations; ability to collaborate across teams to resolve equipment or asset issues; previous supply-chain knowledge is advantageous
Responsibilities
- Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction
- Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations
- Collaborate with cross-functional teams to design and execute strategic plans that support customer growth, cost efficiency, and business ease
- Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs
- Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty
- Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees
- Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes
- Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives
- You’ll be their trusted Supply Chain partner: designing purposeful call cycles, listening to what each customer values, and turning insights into outcomes through disciplined CRM habits, annual rate reviews, and practical solutions that improve asset availability and control
Desired Qualifications
- A completed, relevant tertiary qualification is ideal, not essential
- Previous supply-chain knowledge is advantageous
- Commercial and practical experience is advantageous for rate reviews and negotiations
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