Key Responsibilities

Strategy & Insight

• Shape the design direction for your product area, ensuring it aligns with product strategy, platform consistency and OFC’s overall experience vision.

• Develop a strong understanding of the mobility, fuel retail and payments domain — including partner integrations, compliance considerations and multi-market constraints — and use that knowledge to inform design decisions proactively.

• Contribute a design perspective into roadmap and prioritisation discussions, helping product and engineering leadership understand the experience implications of strategic choices.

Discovery & Delivery

• Lead user research and usability testing within your product area — conducting interviews, running tests, synthesising findings and translating insights into actionable design direction.

• Define interaction patterns and design solutions for complex flows, including onboarding, payment authorisation, fleet administration, merchant operations and customer support journeys.

• Create wireframes, prototypes, interaction flows and high-fidelity UI designs in Figma, partnering closely with product managers and engineers to ensure feasibility and delivery fidelity.

• Own and evolve significant portions of OFC’s design system, ensuring it scales across our consumer apps, merchant portals and fleet tools while maintaining consistency and accessibility.

• Apply AI-augmented design tooling with sound judgement — including knowing where it speeds up exploration and where uncritical use risks shallow research, generic patterns or missed accessibility considerations.

Launch & Growth

• Partner with product managers and the broader product team to ensure launched experiences meet user expectations and deliver against commercial objectives.

• Use qualitative and quantitative data to evaluate the effectiveness of shipped designs, identifying opportunities for iteration and improvement.

• Champion accessibility and inclusive design principles, ensuring OFC’s products meet WCAG standards and serve our genuinely diverse customer base — from fleet drivers to consumer app users to merchant operators.

Craft & Leadership

• Mentor product designers, providing guidance on craft, process and professional development.

• Contribute to the design team’s ways of working — including critique processes, design sprints, documentation standards and design system governance.

• Present design work to senior stakeholders, partners and customers, articulating strategic design thinking and building confidence in the design function.

• Lead by example on design rigour, setting the standard for research-informed, well-crafted, production-ready design.

What you’ll bring

To succeed in this role, you will bring:

Qualifications

• Strong product design capability across the full lifecycle — research, interaction design, visual design, prototyping and delivery — with a portfolio that demonstrates design leadership on complex, multi-faceted product areas.

• A genuine systems thinker — comfortable working across multiple connected product surfaces (consumer app, merchant portal, fleet tools) and the design system that holds them together.

• A strong point of view on accessibility, inclusive design and designing for trust in regulated or high-stakes environments.

• Excellent communication skills, with the ability to present design thinking clearly to product, engineering, executive and partner audiences.

• A genuine ownership mindset — you take responsibility for the experiences you ship, you care about the customer on the other end, and you don’t ship problems forward.

Experience

• 5 to 8 years of product design experience, with a meaningful portion in B2B SaaS, fintech, payments, mobility, retail technology or financial services.

• Strong portfolio demonstrating design leadership on complex product areas — from research through to delivered product.

• Demonstrated experience conducting and leading user research, with the ability to synthesise findings into clear design direction.

• Demonstrated mentoring experience, with a genuine investment in developing other designers.

• Practical experience with AI-augmented design tooling, with a disciplined approach to evaluating where it adds genuine value to research, exploration and production design — and where human judgement remains essential.

• Understanding of payments, mobility or financial services domain constraints (e.g. PCI considerations, KYC flows, scheme rules, fleet card mechanics) is highly desirable.

Skills

• Expert-level proficiency in Figma, with deep experience in design systems, component libraries, prototyping and collaborative design workflows.

• Strong interaction design, information architecture and accessibility standards (WCAG) capability, applied within complex, multi-surface product environments.

• User research and usability testing — planning, facilitation, synthesis and translation into design direction.

• Design system thinking — owning, evolving and governing scalable systems across multiple products and platforms.

• Excellent storytelling and presentation skills, both to internal stakeholders and external customers, partners and merchants.

• AI-augmented design tooling used responsibly — including critical evaluation of generated patterns, accessibility considerations and the appropriate role of AI in research and exploration.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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