Senior Data Designer / Technical Service Designer
Employment Info
JOB DETAILS
Requirements
- You have 6+ years of experience in roles that combine data, design, and complex stakeholder environments.
- Demonstrated experience mapping data landscapes and assessing data quality in complex, multi-system environments.
- Strong facilitation skills – you’ve run workshops that actually move things forward, not just surface information.
- Experience designing governance frameworks, operating models, or data strategies that organisations can realistically adopt, including the use of AI.
- Comfort with ambiguity and low data maturity – you don’t need a clean slate to do good work.
- Excellent written communication – your deliverables are clear, practical, and used, not filed away.
- Tech literacy: able to understand system architectures, integration points, and data flows without being a developer.
Responsibilities
- Map data landscapes – what data exists, where it lives, how it moves between systems and teams
- Identify gaps, inconsistencies, shadow processes, and manual workarounds that create or consume important data
- Conduct stakeholder interviews and workshops to surface pain points and current-state practices
- Assess data quality issues – duplication, incomplete records, inconsistent definitions – and their organisational root causes
- Apply AI across these processes to accelerate analysis and focus effort where it adds the most value
- Design practical data governance frameworks: principles, roles, decision rights, standards, and escalation paths
- Define the use of AI – how models access organisational data, what they’re permitted to do with it, and who’s accountable for the outcomes
- Define data domains and map datasets to business purpose, ownership, and stewardship responsibilities
- Develop future-state operating models and transition roadmaps that are staged, realistic, and fit for purpose
- Document roles and responsibilities – Data Owners, Stewards, Custodians – in ways people can actually act on
- Design and run cross-functional workshops for discovery, validation, and alignment – bringing competing stakeholders into the room
- Navigate complex organisational dynamics across multiple teams, with varying data literacy and competing priorities
- Communicate clearly with executives and operational teams, translating between technical and non-technical audiences
- Build genuine buy-in, not just sign-off
- Manage your own engagements with light oversight – coordinating stakeholders, maintaining workplans, and tracking progress
- Produce concise, evidence-based deliverables: process maps, data flow diagrams, governance frameworks, roadmaps, and RACI matrices
- Contribute to scoping and estimation for proposals where your expertise is relevant
Desired Qualifications
- Experience in government, health, legal services, aged care, disability, or other mission-driven sectors
- Background in business analysis, including business requirements documentation and process mapping
- Familiarity with data reporting, advocacy data, or national and sector-level data standards
- Experience working in or alongside digital delivery teams, including UX researchers, service designers, developers and project managers
- Understanding of human-centred design and how your work can integrate with human-centred processes and insights
Are you interested in this position?
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