JOB SUMMARY

Key Responsibilities

Service Ticket Management

• Monitor and respond to client tickets in ServiceNow promptly and within agreed SLAs.
• Provide clear, professional updates and resolutions to clients via email and ticketing systems.

Client Engagement

• Build rapport with client stakeholders through effective communication and regular updates.
• Conduct and participate in client-facing meetings to discuss ticket status, issues, and improvements.

Reporting & Metrics

• Prepare and deliver reports on ticket volumes, resolution times, and SLA compliance.

Collaboration & Upskilling

• Work closely with senior consultants and technical teams to resolve complex issues.
• Stay open to learning and upskilling in Microsoft Power Platform, UiPath, Azure services, and data analytics.

What You Bring

• Strong written and verbal communication skills with excellent email etiquette.
• Ability to manage multiple tickets and priorities in a fast-paced environment.
• Basic understanding of IT service management tools (e.g., ServiceNow).
• Hands-on experience or working knowledge of automation platforms such as UiPath and/or Microsoft Power Platform, and exposure to Azure services.
• Comfortable in client-facing situations and able to present updates confidently.
• Must have 6 months – 1 year of RPA development experience.

Nice to Have

• Knowledge of ITIL principles or service management best practices

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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