Senior Support Analyst
Employment Info
JOB DETAILS
Requirements
- A bachelor’s degree or above in Information Technology or a relevant discipline.
- 10 to 12 years of experience, including a minimum of 5 years of proficiency and support experience with good experience in order management system and execution management system technology.
- 3 to 5 years of experience in a broker or dealer environment.
- Excellent knowledge of the cash equity business in a direct market access, direct strategy access, agency, and program trading environment.
- Good knowledge of exchange rules for Asian markets, including Hong Kong, mainland China, Japan, South Korea, Singapore, Taiwan, Australia, India, and Indonesia.
- Good understanding of trade flow systems needed for direct market access and direct strategy access trade booking, especially in Indonesia, mainland China, South Korea, Taiwan, and India markets.
- Knowledge of Oracle at user level, SQL, and stored procedures.
- Knowledge of Unix or Linux, shell scripting, and Perl.
- Basic knowledge of Python and Java.
- Basic knowledge of the Financial Information eXchange protocol.
- Excellent written and spoken English.
- Ability to work independently and undertake other trade support functions.
- Willingness to work on a trading floor in a high-pressure environment.
- Ability to interact with vendors and traders.
Responsibilities
- Handle order management system and execution management system Level 1 and Level 2 requests from the trading desk, clients, vendors, brokers, and exchanges.
- Provide daily trading operations desk support for high-touch and low-touch cash equities, swaps, and futures and options desks.
- Work with infrastructure teams to set up connectivity between external parties, including exchanges and external brokers.
- Work in shifts to support Asian, United States, and European markets.
- Work closely with application support teams in Pune, the United States, and Australia.
- Roll out execution management system and order management system projects.
Desired Qualifications
- Exposure to Fidessa or other order management system and execution management system platforms.
- Knowledge of swaps, futures, and options business in direct market access and direct strategy access order flows.
- Knowledge of exchange-driven activities coordination for the Hong Kong exchange.
- Exposure to system monitoring tools such as Kibana, Grafana, Logstash, Elasticsearch, and ITRS.
- Good exposure to enterprise messaging systems such as Tibco and Solace.
- Exposure to change and incident management tools such as ServiceNow.
- Knowledge of site reliability engineering.
- Awareness of site reliability engineering concepts.
Are you interested in this position?
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