JOB  DETAILS
Key Responsibilities

• Own the end-to-end commercial relationship for an 18-account portfolio spanning  our client  clients, acting as the trusted senior point of contact for renewals, expansion and escalation.
• Build and execute account growth plans that identify cross-sell and upsell opportunities across the wider Gresham product suite, in partnership with Product and Sales.
• Lead commercial negotiations and manage the renewal cycle for the full portfolio, protecting and growing recurring revenue and minimising churn risk.
• Partner closely with Customer Success and Professional Services to ensure clients are adopting product functionality and realising measurable value from their Gresham investment.
• Act as the clients internal advocate, feeding market and account intelligence back into Product and Leadership to help shape roadmap and go-to-market priorities.
• Maintain accurate account plans, pipeline and forecast data, providing regular reporting on portfolio health directly to the CEO.

Essential Skills & Experience

• Proven experience in a Global Account Manager, Key Account Manager or senior Client Relationship role, ideally managing enterprise accounts within financial services or fintech.
• Track record of owning commercial relationships with C-level and senior stakeholders at banks, investment managers or corporates.
• Demonstrated ability to grow and retain a multi-account portfolio, including managing renewals, negotiations and expansion opportunities.
• Strong commercial and analytical skills, with confidence presenting account plans, forecasts and portfolio health directly to senior leadership.
• Fluency in Japanese is ESSENTIAL, to cover clients in Japan.
• Excellent written and verbal communication skills, with the ability to build trusted relationships across client organisations and internally across Product, Customer Success and Professional Services.

Desirable Skills

• Prior experience with EDM, data automation, reconciliation or capital markets data platforms.
• Familiarity with  our client solution  or comparable enterprise data management products.
• Experience operating in a APAC regional coverage model, working with clients and colleagues across multiple time zones.
• CRM proficiency (e.g. Salesforce, HubSpot) for pipeline, forecasting and account planning.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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