JOB  DETAILS

What You’ll Be Doing:

• Deliver Level 1 and Level 2 IT support to 450+ users across 9 sites
• Manage IT onboarding and offboarding processes
• Provision, maintain, and refresh laptops, iPhones, and iPads
• Support and maintain Production and Test servers
• Assist in the resolution of cybersecurity alerts
• Manage printers and AV equipment across all locations
• Support networking infrastructure (switches, routers, VPNs, wireless, cabling)
• Configure and support Amazon Connect contact center agents
• Administer cloud services and identity platforms (Office 365, Entra ID/Azure AD)
• Document and standardise technical support procedures

What You’ll Bring:

Experience, Education & Technical Skills

• Minimum 2 years in a similar IT infrastructure support role
• Tertiary qualification in IT discipline (such as Computer Science, Information Technology)
• Industry certifications (e.g., Microsoft, Cisco) are a plus
• Strong experience with Microsoft Windows environments and Microsoft 365
• Proficiency in Active Directory, Entra ID (Azure AD), and Group Policy
• Solid understanding of Windows 11 and Windows Server 2019/2022
• Experience with Exchange Online administration
• Familiarity with endpoint management and MDM tools (e.g., Telstra MDM)
• Exposure to Amazon Connect and Salesforce Service Cloud Voice
• Some knowledge of macOS and Linux
• Networking fundamentals (DNS, DHCP, VPN, ping, traceroute)

   

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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