Manager Credit Risk Procedures & Change
Employment Info
JOB DETAILS
Requirements
- Experience in retail credit risk, banking, financial services, or similarly complex operational environments, with expertise across credit policy, lending operations, risk management, decisioning, change delivery, or process improvement.
- Strong understanding of the end-to-end credit lifecycle, including credit decisioning, originations, portfolio management, collections, and regulatory or policy implementation.
- Experience working with credit decisioning, workflow, or operational platforms such as Experian PowerCurve, FICO, Pega, Provenir, Ab Initio, E1, or similar technologies.
- Proven ability to translate business, policy, and regulatory requirements into practical solutions, balancing customer, risk, operational, and commercial outcomes.
- Knowledge of governance, controls, testing, validation, and risk management practices within regulated environments, with experience supporting change and implementation initiatives.
- Strong stakeholder engagement, problem-solving, and collaboration skills, with a demonstrated commitment to continuous improvement, learning, and team success.
- Tertiary qualification in business, finance, risk, law, technology, or a related discipline, or equivalent practical experience.
Responsibilities
- Credit Policy, Procedure & Change Design: Support the design and implementation of credit procedures, operational frameworks and decisioning processes, translating policy, regulatory and business requirements into practical outcomes that balance customer, risk and commercial objectives.
- Governance, Controls & Risk Management: Embed strong governance, testing and control practices to ensure changes are well-managed, compliant, and aligned to policy, risk appetite and regulatory expectations.
- Performance Improvement & Optimisation: Monitor and enhance the effectiveness of credit procedures and operational changes, identifying opportunities to improve customer outcomes, operational efficiency and portfolio performance.
- Stakeholder Collaboration & Delivery: Partner with Product, Technology, Operations and Risk teams to implement effective credit policy and process changes, driving strong delivery outcomes and continuous improvement.
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