JOB  SUMMARY

Key accountabilities will include but not limited to:

• Overseeing onshore and offshore resources to process business requirements within the required service levels
• Assist in the reduction of unallocated cash and work towards preventing future unallocated cash
• Drive change that leads to efficiencies, ensuring that all relevant training is completed where changes to process and systems are required
• End to end escalation point for all arising policy booking issues or queries, from a variety of stakeholders
• Facilitate & participate in frequent meetings with key stakeholders including Shared Services, profit centres and underwriters to discuss performance, changes in process/systems, issues and provide general feedback
• Conduct meetings with key stakeholders to determine and implement changes to process
• Be the key contact person for compliance, legal and all internal and external audits
• Ensure any identified issues raised through compliance, legal and audit are remediated within the required timeframes
• On-going identification or anticipation of issues, with a view to recommending or implementing process improvements
• Maintain and deliver standardised documentation and training for procedures to ensure consistency, quality of work, and procedural compliance
• Provide key project support as senior stakeholder and subject matter expert
• Works closely with the teams to action report findings and drive monthly results for cash and receivables
• Work across various business projects in operations
• Activity and resourcing forecasts based on business volumes by product and transaction types and allowing for impact of major change programs.
• Status reporting for financial highlights, progress of established programs / projects, employee engagement, and other initiatives supported by Operations.

What you’ll need to succeed

• Have proven operations experience in either Insurance or Financial Services
• Excellent Computer Skills, with advanced skills in Microsoft Word and Excel, with
• Strong communication skills, can demonstrate that they have effectively communicated with stakeholders including senior leaders, peers and other staff
• Analytical and problem-solving skills with attention to detail
• Ability to work well with others as well as work autonomously when required
• Able to balance numerous tasks and meet deadlines; possess excellent time management skills
• Flexible and adaptable team player who enjoys a variety of tasks
• Be outcome driven and able to demonstrate strong commitment to succeed and achieve project and operational targets.
• Excellent verbal and written English skills

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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