JOB  DETAILS

As the platform owner you will drive project vision, roadmap development, stakeholder engagement, governance and change management initiatives while championing customer experience outcomes across the business.

Key Responsibilities: 

• Develop and maintain the strategy and roadmap for the Customer Management Platform.
• Lead stakeholder engagement, governance forums and prioritisation of platform enhancements.
• Coordinate platform releases, integrations, change requests and User Acceptance Testing (UAT).
• Collaborate with business, technical teams and vendors to deliver successful product outcomes.
• Ensure compliance with privacy, security and platform governance requirements.
• Champion user adoption, continuous improvement and best-practice platform utilisation.

Skills and Capability we need: 

• Strong stakeholder engagement, relationship-building and influencing skills.
• Excellent communication skills with the ability to bridge business and technical audiences.
• Well-developed analytical, problem solving and decision-making capabilities.
• Experience managing completing priorities and delivering outcomes in a complex environment.
• Strong project, release and change management skills with a high attention to details.
• Resilient, proactive and collaborative approach with a focus on continuous improvement.

Qualifications, Knowledge and Experience: 

• Proven experience engaging with a broad range of business users to implement and support core business platforms, ensuring high standards of customer service delivery.
• Strong track record of gathering, analysing, and incorporating user feedback to drive continuous improvement in business solutions.
• Ideally, hands-on experience with the Customer Management Platform. Alternatively, experience with Microsoft Dynamics 365 Customer Service and/or Field Service, or equivalent customer/asset management platforms within the utilities sector.
• Solid background in business analysis, customer support, product management, or delivery management related to enterprise business systems.
• Demonstrated experience in coordinating product releases in collaboration with technical and delivery teams.
• Skilled in planning, coordinating, and executing User Acceptance Testing (UAT) to validate solutions against business requirements.
• Desirable: Relevant certifications in product management, Scrum Master, or Product Owner disciplines.
• Desirable: Proficiency with Microsoft DevOps or similar tools for managing product backlogs and delivery pipelines.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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