Program Analyst & Coordinator
Employment Info
JOB DETAILS
Requirements
- Bachelor’s degree in a relevant field (healthcare management, business, IT or similar)
- An advanced degree such as an MBA is highly desirable.
- PRINCE2, PMP, PMBOK, or PMI certification preferred.
- 3–7 years’ experience in PMO, program coordination, project support, or technical documentation roles
- Experience supporting complex, multi-project programmes within structured governance frameworks
- Demonstrated experience producing technical or implementation documentation in delivery environments
- Experience working with cross-functional SMEs (technical, integration, business)
- Exposure to healthcare or public sector programmes highly desirable
- Strong organizational and coordination skills across multiple concurrent workstreams
- Advanced ability to structure, analyse, and present information clearly for executive and operational audiences
- Strong technical writing capability with a focus on clarity, structure, and usability
- Ability to translate complex technical concepts into clear, consumable artefacts
- High attention to detail with strong focus on data quality and documentation accuracy
- Strong stakeholder engagement and communication skills
- Ability to manage competing priorities in fast-paced delivery environments
- Proficiency in tools such as Excel, PowerPoint, SharePoint, JIRA, and Confluence
Responsibilities
- Coordinate delivery across multiple projects and workstreams, ensuring alignment to plans, milestones, and priorities
- Maintain visibility across schedules, risks, issues, dependencies, and overall delivery status
- Support end-to-end lifecycle execution (discovery → design → build → test → deploy → stabilization)
- Track actions, approvals, and follow-ups to maintain delivery momentum
- Consolidate inputs from cross-functional teams into clear programme-level views
- Support alignment across internal teams, vendors, and health service stakeholders
- Prepare and maintain governance artefacts including dashboards, executive packs, and reporting
- Support governance forums, steering committees, and structured reporting cadences
- Assist with stage-gate processes, readiness assessments, and go/no-go decision support
- Monitor risks, issues, and dependencies and drive timely escalation
- Ensure reporting is accurate, complete, and presented in a decision-ready format
- Improve reporting quality, consistency, and transparency across the programme
- Maintain central repositories (SharePoint, Confluence) for programme artefacts and reporting
- Develop, structure, and maintain programme and implementation documentation aligned to delivery requirements
- Produce clear, high-quality artefacts including implementation guides, process flows, governance materials, runbooks, and knowledge articles
- Translate complex technical and operational concepts into structured, user-friendly documentation
- Collaborate with SMEs to gather, validate, and refine content across technical and business domains
- Ensure documentation is version-controlled, standardised, and maintained within governed repositories
- Support knowledge transfer to operational and BAU teams through clear, complete handover documentation
- Identify documentation gaps and drive continuous improvement in quality, usability, and consistency
- Build effective relationships across programme stakeholders including executives, PMs, vendors, and clinical teams
- Coordinate inputs across technical and business stakeholders to support governance and documentation outputs
- Support communication, training coordination, and stakeholder readiness activities
- Assist with onboarding and knowledge transfer across delivery teams
Desired Qualifications
- MBA highly desirable
- PRINCE2, PMP, PMBOK, or PMI certification preferred
- Exposure to healthcare or public sector programmes highly desirable
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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