Full Time Posted 1 week ago

Closes: November 10, 2026

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JOB DETAILS

Requirements

Proven experience leading implementation, integration, and configuration of ServiceNow ITOM solutions.
Application development experience and the ability to translate complex end-user requirements into system requirements and code.
System administration experience in UNIX and Windows environments.
Experience consulting on system credential requirements, troubleshooting permissions, and network connectivity.
Familiarity with industry-standard communication protocols including HTTP, TCP, SNMP, SOAP, and REST.
Strong understanding of and experience with the ServiceNow platform, including ITSM, ITOM, and ATF.
A technical background in Operations, Infrastructure, Application Support, or Application Development.
Experience managing all phases of the application lifecycle, including requirements, design, development, testing, and deployment.
Ability to communicate effectively with technical management, individuals, and teams.
Strong interpersonal skills, a customer-centric attitude, and the ability to work with cultural diversity.
Ability to conduct code reviews and enforce best practices in JavaScript and ServiceNow development.
Candidates must be legally authorised to work in Australia on a permanent basis without restrictions.

Responsibilities

Lead the technical aspects of ServiceNow solution delivery.
Develop, implement, and support the ASX ServiceNow ITSM, ATF, and ITOM platform.
Provide solutions for business problems and service improvement plans.
Automate workflows, maintain event rules, develop discovery and service mapping patterns, and manage platform improvements and integrations.
Provide ongoing technical assistance, troubleshooting, and incident and problem ticket management.
Manage platform changes and releases and respond to technical questions from ASX users and stakeholders.
Support the CMDB, ITOM, and configuration manager to ensure high-quality CMDB data and alignment with CSDM.
Design and implement ITOM applications based on leading practices aligned with ASX vision and strategies.
Configure routine workflows, maintain event rules, maintain and test service mapping, monitor system performance, and manage user access.
Support major ServiceNow upgrades, patches, applications, and module rollouts.
Contribute to continuous improvement of the ASX ServiceNow platform, release methodology, and employee experience.
Identify areas for efficiency and effectiveness improvements and recommend solutions with their pros, cons, and risks.
Raise ServiceNow Now Support incidents, changes, and support requests, including bug or fix incidents and instance clone, upgrade, and related requests.

Desired Qualifications

ITIL certification.
ServiceNow System Administration Certification.
ServiceNow Certified Implementation Specialist certification in Discovery and Service Mapping.
Experience implementing CSDM.
Experience implementing Event Management.
Understanding of financial markets and ASX services and systems.
Knowledge of enterprise IT governance and management.
Experience developing reusable test automation suites, especially ServiceNow ATF scripts.
Demonstrated ability to influence and consult by providing options with pros, cons, and risks, and demonstrating thought leadership to sponsors and stakeholders.