ServiceNow Engineer
Employment Info
JOB DETAILS
Requirements
- Australian Citizenship
- Active NV-2 Australian Government Security Clearance
- Proven hands-on experience as a ServiceNow Engineer, Developer, or System Administrator in a medium to large enterprise
- Strong technical skills in ServiceNow configuration and development, including business rules, scripts, workflows/Flow Designer, UI policies, and forms
- Experience supporting IT Service Management processes and working within ITIL-aligned service management environments
- Exposure to ServiceNow integrations, APIs, and data management
- Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders
Responsibilities
- Configure, develop, and maintain the ServiceNow platform across core modules including IT Service Management, IT Operations Management, and IT Asset Management
- Design and enhance solutions using out-of-the-box ServiceNow capabilities, ensuring performance, security, and scalability
- Support platform sustainment activities such as incident resolution, defect fixes, upgrades, and Evergreen readiness
- Build and maintain integrations and data flows using REST/SOAP APIs and import sets in line with architectural standards
- Collaborate with cross-functional teams in an Agile delivery environment to deliver high-quality technical solutions
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