Technical Implementation Manager
Employment Info
JOB SUMMARY
Requirements
- 4+ years experience in technical software and middleware implementations
- Experience in configuring, implementing, and integrating software or middleware in a customer facing role
- Experience in Single Sign On integration, with specific knowledge with CAS and SAML
- Experience in technical and functional documentation creation and upkeep
Responsibilities
- Understand the technical architecture of the ecommerce platform, configure and test client environments, and set up file specifications and corresponding jobs
- Partner with the implementation team on all aspects of building out product solutions for higher education
- Ensure client integrations, system performance, quality, and responsiveness of Flywire applications meet Flywire standards
- Schedule and conduct client technical meetings with school IT teams to share product knowledge, configure system preferences, and ensure integrated solutions meet client needs
- Produce, maintain, and disseminate technical product documentation for both internal and external partners in partnership with product management and engineering
- Contribute to the product vision by collaborating with customers, Product Manager, and stakeholders
- Help contribute to an ever improving culture and customer experience everyday
Desired Qualifications
- Knowledge of Higher Education Enterprise Resource Planning systems such as PeopleSoft, Banner, Colleague, and Workday
- Quality Assurance experience and training
- Experience in fintech or the payment industry is desired
- Technologies used: JIRA, Sumologic, Java, Javascript, CAS, SAML, SFTP, Tomcat, Twitter Bootstrap, MySQL
Are you interested in this position?
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