Technical Operations Analyst
Employment Info
JOB DETAILS
Requirements
- Strong analytical thinking – you can hold complexity, work across data from disparate sources, and arrive at a coherent picture.
- Good communication and stakeholder management skills – you know how to frame a problem, ask the right questions of the right people, and present clearly articulated findings.
- The ability to context-switch and manage multiple threads of investigation simultaneously.
- Genuine curiosity and passion for operational systems – transport systems, network and infrastructure, or something similarly involved.
- Willingness to work from the office at least 3 days per week – we value the collaboration and connection that comes with being together.
- Comfortable working in Linux environments. Willingness to find your way around a command line and can grep, pipe, and navigate with little need to look up.
Responsibilities
- Attend daily team stand-up meetings to align on immediate priorities.
- Receive and triage operational issues reported by public transport drivers, depot staff, and network controllers.
- Pull data from GPS, radio, and other operational systems to diagnose incidents.
- Synthesize findings across multiple data sources into clear, well-structured reports for diverse stakeholders.
- Maintain documentation of system anomalies and incident resolutions, ensuring the team has a clear record of recurring issues.
- Dig into system logs, utilise command-line tools, and write queries to isolate signals within the noise.
- Work with the client’s team to investigate anomalies, track patterns, and surface insights that improve network performance.
- Translate complex technical situations into clear, actionable language for non-technical stakeholders to support informed decision-making.
- Collaborate with developers to improve tooling, data capture, and reporting cadences.
Desired Qualifications
- A background that spans more than one of: software development, business analysis, data analysis, quality assurance
- Experience working with real-time operational or transport data.
- Prior experience in a managed services or support environment
Are you interested in this position?
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