JOD  DETAILS

Your Role & Team

As an Account Manager, you’ll play a critical role in driving Net Revenue Retention (NRR) across an existing portfolio of Clients using our Collect product, within the NSW Region.

Owning commercial outcomes post-sale for Collect customers, you’ll focus on contract renewals, value-led upsell, and product adoption, ensuring customers realise ongoing value from  our client HUBs solutions while strengthening long-term retention and new product adoption. You’ll aim to proactively demonstrate how CreditorWatch continues to benefit businesses.

Once you find your feet in the role, you’ll need to implement various account management strategies focusing on the upselling and cross-selling of existing and new products, training, support and regular check-ins and contact.

This role reports directly to the Sales Manager and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.

Some of your responsibilities include and are not limited to:

• Identify, negotiate and close new business opportunities within an existing portfolio of approximately 160 customers + up to 20 new clients per month, to drive net growth of your customer portfolio.
• Own new customer set-up, onboarding, adoption and ongoing training of new users and existing customers
• Own contract renewals, including renewal conversations, pricing discussions and contract execution.
• Cultivate and maintain strong relationships with customers – understanding their needs and goals to provide tailored solutions, clearly articulating product value with our Collect product.
• Responding to customers’ needs and requirements in a timely fashion.
• Maintaining correct and updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving process.
• Stay informed about industry trends and market conditions and share with customers to position the company as a strategic partner.
• Maintaining strong CRM hygiene to support accurate forecasting of renewals and expansion activity.

Our ideal candidate

To be successful in the role, you’ll ideally have at least 3+ years sales experience as an Account Manager within the tech/ SaaS space, managing a portfolio of 100 – 200 customers.

You’ll be nurturing in your approach and have a way with customers, showcasing your amazing problem solving, active listening and communication skills. Experience working in shorter sales-cycles of 2 weeks and under would be a huge advantage.

Passion will be what sets you apart, you’ll live, love and breathe all things CreditorWatch which will see you get the wins with our Customers.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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