Senior Technical Account Manager
Employment Info
JOB DETAILS
Requirements
- Minimum of 6 years of experience in technical customer-facing roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.
- A bachelor’s degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
- Strong understanding of cloud services, cloud architectures, and security best practices, with CSP-level certifications such as Certified Solutions Architect or Certified DevOps Engineer.
- Experience with container technologies including Docker and Kubernetes and their associated security considerations.
- The applicant must have the legal right to work in Australia without visa sponsorship.
Responsibilities
- Plan and execute strategies to drive customer adoption and use of the Wiz platform.
- Provide strategic and hands-on technical guidance to customers from onboarding through operationalization.
- Streamline collaboration between Product Management, Sales, Engineering, and Support as the bridge between customers and the broader Wiz team.
- Provide customers with expert guidance on deployment and operational best practices and assist in establishing a Wiz Center of Excellence.
- Serve as the primary Wiz liaison for technical questions and escalations, collaborating with Support, Product Management, and other relevant teams.
- Develop trusted-advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, focusing on increasing adoption, ensuring retention, and fostering satisfaction.
- Help customers develop Success Plans outlining critical goals and key performance indicators and provide guidance in achieving these objectives.
- Measure customers’ achievement of key performance indicators and report those results internally and externally.
- Advocate for customer needs across departments, including Product Management and Support, and provide insights regarding the availability of new Wiz features.
- Assist in identifying opportunities to expand Wiz usage across the customer’s organization.
Desired Qualifications
- Experience building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
- Experience troubleshooting complex technical issues and driving resolution.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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