JOB   DETAILS

About your new role
As an Account Representative, you’ll work directly with customers on behalf of our clients to manage overdue accounts and negotiate practical repayment solutions. You’ll build rapport, understand individual circumstances and work with customers to find sustainable outcomes that help them get back on track while delivering results for our clients.

What your new job involves

• Engage with customers to discuss outstanding accounts and understand their individual circumstances
• Negotiate practical repayment solutions that support positive outcomes for both customers and clients
• Build rapport and maintain professional relationships through effective communication and active listening
• Investigate account information and assess available options to determine appropriate next steps
• Achieve individual and team performance goals while maintaining compliance with regulatory requirements

Who You Are
You don’t need collections experience, many of our leaders started in this role. What matters is your drive and your ability to connect with people

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment where communication and resilience are essential
• Strong communication skills with the ability to build rapport and navigate challenging conversations
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes
• Confidence using technology and learning new systems and processes
• A proactive approach to learning, teamwork and delivering great customer experiences
• Essential: Full‑time availability, Monday – Friday 9:00AM – 5:00PM, Wednesday 8:30AM – 5:00PM.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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