JOB   DETAILS

Success in this role requires strong execution capability, exceptional stakeholder management skills, commercial acumen and a solid understanding of the payments ecosystem, with experience across acquiring, merchant services or acceptance solutions viewed favourably.

Core Responsibilities:

Business Banking, Acquiring & Partnership Enablement:

• Support the execution of Visa’s Business Banking and Acquiring strategies across the NAB partnership.
• Act as a key point of contact across Visa’s acquiring ecosystem, including CyberSource, Acceptance Solutions, Value-Added Services and commercial teams.
• Taking the lead on client engagement activities by helping prepare business reviews, executive discussions, growth plans and strategic initiatives.
• Manage activities across issuing, acquiring, acceptance and value-added services teams to support partnership priorities.
• Develop a strong understanding of NAB’s acquiring landscape, strategic priorities and payments ecosystem to support opportunity identification and execution.
• Maintain visibility of actions, commitments, risks and dependencies across the portfolio, ensuring timely follow-through and resolution.

Acquiring & Payments Solutions Support:

• Support initiatives relating to merchant acquiring, acceptance, eCommerce, gateway, fraud and business payments solutions.
• Drive and partner closely with cross-functional teams involved in acquiring-related opportunities, projects and client deliverables.
• Assist with the development of client proposals, business cases and executive updates relating to acquiring and acceptance opportunities.
• Monitor industry trends, client priorities and competitive developments to support strategic discussions and opportunity identification.
• Partner with CyberSource and broader Visa stakeholders to ensure a coordinated approach to acquiring opportunities across the NAB relationship.

What We Expect of You, Day to Day:

• Drive execution of partnership priorities through disciplined planning, stakeholder coordination and follow-through.
• Serve as a trusted partner to the Senior Director in managing day-to-day portfolio priorities and strategic initiatives.
• Build strong working relationships across NAB and Visa stakeholders.
• Manage multiple initiatives simultaneously while maintaining strong attention to detail and execution quality.
• Monitor progress against commitments and proactively manage risks, dependencies and escalations.
• Lead client engagement through the development of insights, presentations, business reviews and executive communications.
• Contribute to governance, prioritisation and decision-making across Business Banking, Acquiring and enterprise-wide initiatives.
• Identify opportunities to improve partnership effectiveness, execution discipline and ways of working.

Qualifications

What we are after:

• Significant experience in payments, financial services, consulting, technology or a related industry.
• Experience in account management, client relationship management, business operations, program delivery or strategic initiatives.
• Knowledge of the payments ecosystem, including card payments, business payments, merchant acquiring, acceptance solutions or value-added services.
• Experience working with acquiring, merchant services, payment gateways, fraud solutions, acceptance technologies or eCommerce platforms is strongly preferred.
• Proven ability to manage complex initiatives involving multiple stakeholders and competing priorities.
• Strong stakeholder management, communication and influencing skills.
• Excellent organisational and execution capabilities with a demonstrated ability to drive outcomes.
• Strong analytical, problem-solving and commercial acumen.
• Experience working within a matrixed organisation.

And if you have some of these, even better:

• Experience working in merchant acquiring, payment acceptance, eCommerce, gateway, fraud or fintech environments.
• Understanding of card payment flows, acceptance infrastructure and merchant economics.
• Familiarity with CyberSource, payment gateways, value-added services or related payment technologies.
• Experience supporting large enterprise clients and navigating complex stakeholder environments.
• Curiosity around emerging payments trends, including digital commerce, fraud, AI and embedded finance.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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