JOB   DETAILS

On a day-to-day basis, you will:

• Working collaboratively with colleagues and stakeholders in BB, you will be responsible for delivering customer communications (NBCs), using existing and developing platforms.
• Deliver quality analytics in a fast-paced, agile environment where you will conduct analysis on a range of topics of interest to business stakeholders to inform communication strategies.
• Collaborate on customer communication projects that help drive the strategic objectives of the business and develop and maintain ongoing capabilities, such as automations and self-service dashboards.
• Synthesise qualitative and quantitative data and facts from various sources to identify relationships and patterns. Arriving at logical conclusions, you will identify and present opportunities to maximise customer engagement and deepen customer relationships.
• Develop and maintain effective relationships with various stakeholders. Communicate effectively and persuasively (verbal and written) to senior leadership.
• Working with data and operation teams, identify and drive the delivery of data in production environments to support new initiatives.

We’re interested in hearing from people who have:

• A natural curiosity and ability to understand complex problems and take a structured approach using data driven insights to solve them.
• Previous experience in data driven customer communications analytics or modelling to develop insights and recommendations. (e.g. actuary, pricing, credit risk, customer experience)
• Experience with tools/techniques like SQL, Python, Snowflake, AWS, and VS Code
• Knowledge of visualisation best practices for complex data relationships (e.g. Tableau, PowerBI)
• Attention to detail and willingness to pick up new concepts or skills.
• Confident and capable communication and stakeholder management skills.
• Understanding of AI and ML tools and their application.
• Degree in relevant discipline (qualification in Actuarial Studies, Economics, Finance, Statistics, Maths, or Sciences preferred).
• Experience in Customer Communications favourable but not required.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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