API Support & Troubleshooting

• Investigate and resolve API and integration-related issues raised by customers and partners
• Analyse API requests, responses, payloads and system logs to identify root causes
• Manage and own API-related escalations through to resolution
• Provide recommendations for product and platform improvements based on customer feedback and support trends

Partner Onboarding & Enablement

• Support the onboarding of new API partners and integration providers
• Assist customers and developers with API implementation and best practices
• Deliver training, technical guidance and ongoing support to API consumers
• Help improve API adoption and customer experience

Integration Delivery

• Collaborate with Product and Engineering teams to support the delivery of new integrations
• Assist with API design reviews, testing and release activities
• Contribute to integration documentation, standards and onboarding processes
• Support API lifecycle management activities

Documentation & Continuous Improvement

• Create and maintain knowledge articles, FAQs and technical documentation
• Identify recurring issues and opportunities for automation or process improvement
• Monitor API usage, performance and adoption metrics
• Contribute to a reliable, secure and scalable API ecosystem

Essential

• 2+ years’ experience in API support, integrations, technical consulting or a similar role
• Experience working with REST APIs and API troubleshooting
• Understanding of authentication methods such as OAuth2 and OpenID Connect
• Experience using tools such as Postman, Swagger/OpenAPI or similar
• Strong analytical and problem-solving skills
• Ability to communicate technical concepts to both technical and non-technical audiences
• Customer-focused mindset with strong stakeholder management skills

Desirable

• Experience supporting or implementing third-party integrations
• Exposure to API gateway technologies such as Apigee, Kong or AWS API Gateway
• Basic knowledge of SQL, scripting or software development concepts
• Experience within financial services, wealth management or fintech
• Familiarity with Agile delivery environments

Ideal Candidate

• Enjoys solving technical problems and working directly with customers
• Has a blend of technical, customer-facing and stakeholder management skills
• Interested in API technologies, integrations and developer experience
• Wants exposure to both operational support and project-based integration work
• Thrives in a collaborative, fast-paced environment