About the Role

As the Application Analyst, you will:

Provide support, maintenance and enhancement of corporate and operational applications.
Partner with stakeholders to identify business needs and translate requirements into effective system solutions.
Analyse and document business processes, system changes and improvement opportunities.
Provide second-level application support and assist in resolving complex system issues.
Support system integrations, data extraction, migration and application customisation activities.
Coordinate vendors and third-party providers to deliver system enhancements and support services.
Contribute to ICT projects, system upgrades and continuous improvement initiatives.
Ensure applications and system changes align with Ability WA’s ICT strategy and governance requirements.
Build strong working relationships with business system owners and key stakeholders across the organisation.

About You

You are a solutions-focused ICT professional who enjoys working with both technology and people to improve business outcomes.

You bring:

Experience in business analysis, application support and/or ICT project delivery.
Experience supporting business applications, including SaaS platforms and integrated systems.
Knowledge of business process improvement and systems development methodologies.
Experience working with databases and data management, with MS SQL knowledge highly regarded.
Excellent problem-solving, stakeholder engagement and communication skills.
The ability to manage competing priorities and work collaboratively across teams.
Salesforce experience (desirable).
Relevant qualifications in Information Technology, Business Systems or a related discipline, or equivalent experience.
Right to work in Australia and ability to obtain required checks (NDIS Worker Screening, National Police Clearance, etc.).