Application Support Tech Lead Analyst
Employment Info
JOB DETAILS
Requirements
- 8 plus years’ experience
- Practical problem solving and strategic thinking skills
- Demonstrated leadership, interpersonal skills and relationship building skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Proficient using basic technical tools and systems
- Good interpersonal and communication skills
- Blockchain and Crypto Currency Technology Fundamentals
- Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows
- Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments
- Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO)
- SQL Server – SQL, Stored Procedures
- Oracle or other RDBMS
- Database performance and tuning
- Cloud Technologies (e.g., Openshift) and Micro Services
- Technical Skills: Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred
Responsibilities
- Lead a team of technical experts for the new product offering – Digital Custody Assets
- The Application Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
- Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
- Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
- Engagement with ITIL processes including Major Incident management, problem management, change management etc.
- Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
- Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
- Confidently handle outage communication with stakeholders in Business and Operations.
- Actively participate in defining and implementing application onboarding guidelines and standards in line with Non-Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
- Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.
- Excellent team player and able to operate without authority to navigate through teams and complex issues and tasks.
Desired Qualifications
- AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation
- Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) familiarity
- Master’s degree preferred
Are you interested in this position?
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