Senior Digital Analyst
Employment Info
JOB DETAILS
Requirements
- Bachelor’s degree in Business, Computer Science, Information Systems, Data Science, or related field
- 5+ years’ experience as a Business Analyst on digital-focused projects
- Deep practical knowledge of Property, Liability and other insurance industry practices, products, and processes
- Strong problem-solving, critical thinking, and stakeholder management skills
- Detail-oriented with the ability to manage competing priorities and deadlines
- Certification in Business Analysis (e.g., CBAP) or equivalent
- Familiarity with UX/UI principles and user-centered design practices
Responsibilities
- Deliver engaging product demonstrations and training to existing and prospective clients
- Collaborate with stakeholders to gather, document, and prioritise detailed business requirements for digital projects
- Analyse business processes, user journeys, and market trends to identify opportunities for digital improvements
- Translate complex business needs into clear technical specifications, acceptance criteria, and user stories
- Work closely with developers, UX designers, QA, and other team members to ensure successful implementation
- Perform data analysis to surface insights that inform product decisions and measure outcomes
- Lead and execute user acceptance testing to confirm solutions meet business and quality standards
- Monitor product performance and recommend iterative improvements based on data
- Lead change management activities to drive adoption of new digital solutions, including stakeholder engagement and communications
- Develop and deliver training programs and documentation for end users
- Mentor and guide junior analysts and team members
- Stay current with digital best practices, UX/UI trends, and emerging technologies relevant to our industry
- Occasionally participate in calls outside standard business hours to collaborate with international teams
Desired Qualifications
- Master’s degree in related field
- Strong analytical skills and experience translating complex requirements into practical, implementable solutions
- Proficiency with business analysis tools and methodologies (process mapping, user story mapping, requirements traceability)
- Experience with data analysis and visualization tools (SQL, Power BI, Tableau, Looker, etc.)
- Experience working in Agile/Scrum environments
- Excellent written and verbal communication and presentation skills
- Experience working with customer-facing digital platforms, APIs, or integration projects
Are you interested in this position?
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