JOB  DETAILS

About the role

Our broker support team is responsible of serving our external partners – this includes (but is not limited to) Finance Brokers and Automotive Dealers. Their role is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience.

You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person.

Candidates from all backgrounds are welcome to apply. We’ll provide the training; you bring the right attitude and desire to learn about the business and consumer lending.

What we are looking for

This role requires a combination of strong communication skills, proactive behaviour, and the ability to manage complex situations efficiently. The ideal candidate will possess a blend of interpersonal, analytical, and organizational abilities to excel in this dynamic environment.

To be successful in this role you must have the following:

• Passion to provide outstanding service.
• Outstanding communication skills – Both written and verbal.
• Ability to work autonomously, own and complete tasks.
• Have a positive, inclusive and collaborative approach to work.
• Have the confidence to challenge and strive for continual improvement.
• Be a relationship builder with the ability to initiate and drive conversations.
• Strong time management and organisational skills.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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