JOB  DETAILS

Scope & Responsibilities:

• Drive onboarding flows for merchants across CP and CNP channels.
• Define integration requirements for UPI enablement, including BIN ingestion, tokenisation, and fraud monitoring.
• Support chargeback process discovery and exception handling.
• Coordinate across product, fraud, and compliance teams to ensure seamless onboarding.
• Lead requirements elicitation and support the squad to break down work into user stories.
• Provide support and participate in testing activities, including system, end-to-end, and user acceptance testing.

Skills Required:

• Experience in merchant onboarding, especially with scheme-specific flows.
• Strong understanding of payments integration, chargebacks, and fraud controls.
• Ability to manage cross-stream dependencies and stakeholder engagement.
• Experience working on Connex and knowledge of transaction acquiring and switching, AS2805 messages, terminals, ecommerce, pricing and billing, onboarding, chargebacks, and other exception processing.

Skills and Experience:

• Minimum seven years’ business analysis experience.
• Experience working on technology-enabled projects/programs.
• Drive to learn and grow in a complex environment.
• Experience working on eftpos compliance updates (desirable).
• Familiarity with CBA frameworks such as GDF, SDLC, Pace (desirable).
• Understanding of BABOK® Knowledge Areas including Agile ways of working (desirable).
• Relevant IT or business tertiary qualifications (desirable).
• Functional knowledge of Confluence and Jira tools.
• Strong stakeholder engagement and communication skills.
• Data-driven process improvement mindset.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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