Business Optimisation Manager
Employment Info
JOB DETAILS
Requirements
- Extensive experience in Business Optimisation, Business Improvement or Continuous Improvement roles, leading initiatives end‑to‑end.
- Proven success delivering process re‑engineering and optimisation in large, complex environments, ideally within insurance or financial services.
- Strong, hands‑on capability in Lean and Six Sigma, with demonstrated application in operational settings.
- Experience working within large or global organisations, including exposure to multiple time zones and offshore or outsourced delivery models.
- Best practice experience delivering or supporting AI‑led, automation or advanced analytics initiatives, applying technology to solve real business and customer problems.
- A customer‑centric, analytical and curious mindset, with strong attention to detail, the ability to understand end‑to‑end processes quickly, and a passion for continuous improvement.
Responsibilities
- Partner with business leaders and stakeholders to identify, prioritise and deliver business improvement initiatives that enhance customer and operational outcomes.
- Lead end‑to‑end process optimisation and business process re‑engineering, analysing current and future state processes to identify root causes and improvement opportunities.
- Apply Lean and Six Sigma methodologies to deliver sustainable, measurable improvements across large‑scale operations.
- Design and deliver AI‑enabled and data‑driven optimisation initiatives, leveraging automation, advanced analytics and AI to improve efficiency, decision‑making and customer experience.
- Develop clear business cases, objectives, strategies and delivery plans to support transformation initiatives and improved customer satisfaction.
- Operate across complex, large‑scale insurance environments, including global and multi‑time‑zone teams and engagement with offshore or outsourced partners where required
Are you interested in this position?
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