About the Role

We’re seeking a Data Solutions Technical Support Specialist to join a leading financial services organisation. This is a client-facing role where you’ll provide expert-level support and solutions for mission-critical data systems. You’ll be the go-to person for troubleshooting and technical issue resolution while working closely with both clients and internal teams.

This role suits someone with a hands-on technical skillset and a customer-first mindset who thrives in a fast-paced, regulated environment.

Key Responsibilities

• Act as a primary technical contact for clients, ensuring quick and effective resolution of data solution issues.
• Provide hands-on support for enterprise data platforms, applications, and tools.
• Troubleshoot and resolve incidents using Java, SQL, and Unix scripting skills.
• Work closely with development, infrastructure, and business teams to resolve complex technical issues.
• Create and maintain documentation, technical guides, and standard operating procedures.
• Identify opportunities for process improvements and proactively contribute to platform reliability and client satisfaction.

Skills & Experience

• Technical Expertise:
  • Strong Java programming and debugging skills.
  • Solid understanding of SQL and relational databases.
  • Proficiency in Unix/Linux scripting (bash, shell scripting).
• Cloud Knowledge:
  • Exposure to AWS-hosted applications and cloud-based environments is highly desirable.
• Client-Facing Support Experience:
  • Excellent communication and interpersonal skills.
  • Proven ability to engage directly with clients and stakeholders to resolve issues.
• Problem-Solving Mindset:
  • Analytical thinker with a track record of resolving technical challenges under pressure.
• Preferred Background:
  • Experience in financial services or fintech environments.
  • Familiarity with data pipelines, ETL processes, and large-scale data platforms.

What’s on Offer

• Competitive base salary AUD $100k–$125k + superannuation.
• Annual performance bonus based on company and individual achievements.
• Hybrid working flexibility with Sydney or Melbourne base.
• Join a high-performing technical support team in a business-critical area.
• Clear career progression opportunities in a global financial services organisation.